VA Services by Ella

FAQ'S

What services do you offer?

We provide a wide range of services including administrative support, social media management, email and calendar management, customer service, data entry, research, and more. If you need a specific service not listed, please contact us for a customized solution.

How do I get started with a virtual assistant?
Getting started is simple! Complete our inquiry form HERE and we will then match you with a virtual assistant who best fits your requirements.
How are your services priced?
Our pricing is flexible and based on the type and volume of services required. We offer hourly rates, package deals, and retainer agreements. Contact us for a personalized quote HERE.
How do you ensure the quality of work?

Our team is composed of highly skilled and experienced virtual assistants. We implement a thorough vetting process and provide continuous training. Additionally, we have quality control measures in place to ensure that all work meets our high standards.

What are your hours of operation?

Our virtual assistants are available to work according to your business needs. We offer flexible scheduling, including support for different time zones. Please discuss your specific requirements during the consultation.

How do you handle confidentiality and data security?

We take confidentiality and data security very seriously. All our virtual assistants sign non-disclosure agreements (NDAs) and we utilize secure communication and data storage methods to protect your information.

What happens if my assigned virtual assistant is unavailable?

In the rare event that your assigned virtual assistant is unavailable, we have backup assistants ready to step in and ensure that your work is completed without interruption.

Can I change my virtual assistant if I'm not satisfied?

Yes, your satisfaction is our priority. If you’re not happy with your assigned virtual assistant, we will work with you to understand the issues and match you with another assistant who better suits your needs.

How do you track the hours worked by the virtual assistant?

We use time-tracking software to monitor the hours worked by our virtual assistants. Detailed reports are provided to ensure transparency and accountability.

How do I communicate with my virtual assistant?

Communication is key to a successful partnership. You can communicate with your virtual assistant via email, video calls, or Slack We are flexible and will adapt to your preferred communication method.

If you have any other questions or need further information, please don’t hesitate to contact us. We’re here to help!