Last Updated: [01/07/2024]
Welcome to VABYELLA. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms.
1. Introduction
1.1 VABYELLA (“we,” “us,” or “our”) is a virtual assistant agency registered in Nigeria.
1.2 These Terms apply to all users of our website and services, including clients, visitors, and others who access or use our services (“Users”).
2. Services
2.1 VABYELLA offers virtual assistant services, including but not limited to administrative support, customer service, social media management, content creation, and other related services.
2.2 Our services are provided on a contractual basis, either on an hourly rate, retainership, or as part of a service package. Specific terms of service and pricing will be detailed in individual contracts.
3. User Responsibilities
3.1 By using our services, you agree to provide accurate, current, and complete information about yourself and your business as required.
3.2 You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3.3 You agree not to use our services for any unlawful or prohibited activities, including but not limited to fraud, spamming, and infringement of intellectual property rights.
4. Payment and Fees
4.1 Payment terms will be outlined in individual service agreements. Payments are to be made according to the agreed-upon schedule and methods.
4.2 All fees are non-refundable, except as otherwise provided in these Terms or in the specific service agreement.
4.3 In the event of late payment, we reserve the right to suspend or terminate services until the outstanding amount is settled.
5. Confidentiality
5.1 We understand the importance of confidentiality and agree to keep all client information private and confidential.
5.2 Both parties agree not to disclose any confidential information to third parties without prior written consent from the other party, except as required by law.
6. Intellectual Property
6.1 All content, materials, and deliverables created by VABYELLA as part of our services remain our intellectual property until full payment is received.
6.2 Upon full payment, you will receive a non-exclusive, non-transferable license to use the deliverables for your business purposes.
7. Termination
7.1 Either party may terminate the service agreement at any time by providing written notice to the other party.
7.2 Upon termination, you agree to pay for all services rendered up to the date of termination.
7.3 We reserve the right to terminate services immediately and without notice if you breach any of these Terms.
8. Disclaimers and Limitation of Liability
8.1 Our services are provided “as is” without any warranties, express or implied. We do not guarantee that our services will meet your specific requirements or that they will be uninterrupted or error-free.
8.2 To the fullest extent permitted by law, VABYELLA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of our services.
9. Indemnification
9.1 You agree to indemnify, defend, and hold harmless VABYELLA, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of our services.
10. Governing Law
10.1 These Terms shall be governed by and construed in accordance with the laws of Nigeria.
10.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
11. Changes to These Terms
11.1 We reserve the right to modify or update these Terms at any time.
11.2 Your continued use of our services after any changes to these Terms will constitute your acceptance of such changes.
12. Contact Us
If you have any questions about these Terms, please contact us at:
VABYELLA
VA Services by Ella
Ohiamini Rd, PH
hello at vabyella dot com
Non-Refundable Deposits: All deposits are non-refundable.
Final Fees for Services: Fees for services rendered are final and non-refundable.
Digital Products: Digital and downloadable products purchased are non-refundable and non-returnable.
Project Cancellations:
Need help?
Contact us at hello at vabyella dot com for questions related to refunds and returns.